Service Alerts

Notification Schedulers

#

Notification

Description

Status

Tool

1

Delayed Task Notification

Notify when a task is delayed beyond 24 hrs

Active

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2

Big Deal Notification

Notify on completion of big deal

Active

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3

Pending Tickets Notification

Notify for getting attention to status of tickets which are pending

Active

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4

Too many tickets Notification

Notify when a particular entity is allocated too many tickets, might reflect Service Level commitments

Active

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5

Support Start Notification

Notify stating the start of support/service

Active

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6

Support End Notification before a week

Notify before one week when support is about to end

Active

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7

Support End Notification before a month

Notify before one month when support is about to end

Active

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8

Event Reminder Notification

Notify before an event to occur based on the reminder set

Active

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