Service Alerts

Notification Schedulers

# Notification Description Status Tool
1 Delayed Task Notification Notify when a task is delayed beyond 24 hrs Active Edit
2 Big Deal Notification Notify on completion of big deal Active Edit
3 Pending Tickets Notification Notify for getting attention to status of tickets which are pending Active Edit
4 Too many tickets Notification Notify when a particular entity is allocated too many tickets, might reflect Service Level commitments Active Edit
5 Support Start Notification Notify stating the start of support/service Active Edit
6 Support End Notification before a week Notify before one week when support is about to end Active Edit
7 Support End Notification before a month Notify before one month when support is about to end Active Edit
8 Event Reminder Notification Notify before an event to occur based on the reminder set Active Edit