Service Management
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Service Management
Features
Auto Email of Escalated Calls to Management on system start-up
Auto Alert Report of Overdue Preventive Maintenance Visits on system start-up
Auto Email to your Service Manager and Customers on Calls being logged
Auto Email to your Engineers on Call Allocation
Auto Email to your Service Manager and Customer on Call Closure
Manage Customers Database
Manage Sold Products Database
Your Company's entire Installations Database
Excellent tracking via Serial Number of the Products
Warranties & AMC with end dates
Early warnings of End dates of Expiring Warranties & AMCs
Conversion of Expired Warranties & AMCs to Comprehensive or Non-comprehensive AMC
Automated Preventive Maintenance Schedules
Capture Preventive Maintenance Visits
Early warning of Calls from Customers having products with Expired AMCs & Warranties
Calls Allocation
Service History
Escalation of Calls based on standard company policy
Store Scanned Service Reports (Document Management)
There are numerous Reports & Enquiries - some of which are listed below.
Calls Received Register
Installations List
Service History
Engineers Travel Time Analysis
Income from Services
Pending Service Requests
Completed Calls History
List of Pending Calls
List of Pending Preventive Maintenance Calls
List of Warranties expiring by a given date
List of AMC expiring by a given date
Retrieve scanned Service Reports
Customer Support Statistics